GENERAL TERMS AND CONDITIONS
All payments can be made via PayPal.
If you no longer wish to proceed with your order or would like to amend it then all orders must be cancelled or amended within 24 hours.
All items from DottyJewellery are handpacked in boxes.
Most items are made to order and can take from 5 days to 4 weeks depending on the order. If an item is in stock it can be posted within 3 working days.
An email will be sent to confirm dispatch of your order. If you require an item for a specific date please contact DottyJewellery by email (email@example.com) before ordering to ensure that your request can be met. If you do not recieve your order within the specified time please contact us.
Within the United Kingdom items are sent by Royal Mail Special Delivery and are insured up to the value of the item purchased. Currently this costs £5.00.
When placing your order it is your responsibility to provide us with a concise description of your requirements. It is also the responsibility of the customer to provide the correct information when placing an order as all items are made to order and such we deem them to be bespoke. Rings are made to measure in UK sizes (Ring Sizing). All ring sizes must be quoted at time of order.
RETURN & REFUNDS POLICY
Due to the bespoke nature of the goods, DottyJewellery is unable to offer a refund. In good faith DottyJewellery will offer an exchange to the same value within 14 days providing the item(s) are returned in their original packaging and in perfect condition. For hygiene reasons we are not able to offer an exchange on earrings.
When returning an item, we recommend that you use Recorded or Special Delivery service Postage. This will only be refunded if the item is faulty or an error has been made on DottyJewellery's part from the original order
WEBSITE IMAGES & CONTENT
Images are not to scale. Please refer to the approximate dimensions for each item. If you need information on measurements please email us.
The content of this website is copyright © DottyJewellery 2010. The jewellery designs featured on this website are the property of DottyJewellery
It is our policy to ensure you have a secure visit to this website. Your security is of great importance to us and your information will never be passed to any third party.